Thank you for choosing AKK AUTO. We take pride in providing high-quality vehicles and automotive accessories. Please read our Return and Refund Policy carefully to understand your rights regarding returns, exchanges, and refunds.

1. Vehicle Sales (Cars, SUVs, Trucks)

 No Returns After Purchase or Delivery

All vehicle sales are final once payment is completed, the vehicle is registered, or delivery is made. Due to the nature of automobile transactions and title processing, we do not accept returns or issue refunds for vehicles sold — whether new, pre-owned, or custom-ordered.

We strongly encourage all customers to:

Inspect the vehicle in person or request a full inspection report

Review all documentation before purchase

Ask for a test drive (where applicable)

Confirm all features and specifications prior to finalizing payment

2. Accessories and Parts

 Eligible for Return Within 7 Days

We accept returns for automotive accessories and parts under the following conditions:

The item is returned within 7 days of purchase or delivery

The item is unused, in its original packaging, and in resalable condition

You provide a valid proof of purchase (receipt or invoice)

 Exchange or Refund Options

If eligible, you may choose one of the following:

Exchange for another product of equal value

Refund to the original payment method (less applicable restocking or transaction fees)

 Non-Returnable Items

The following items are not eligible for return or refund:

Installed or used accessories

Custom or special-ordered parts

Items damaged due to misuse or improper installation

Discounted or clearance items marked as “Final Sale”

3. Return Process

To initiate a return:

Contact our Customer Service team at info@akkauto.com or +234 [Insert Phone Number]

Provide your order number and reason for return

If approved, return the item to our showroom or send it to our return address (at your expense)

Once inspected, we will notify you of the refund status within 3–7 business days

4. Damaged or Defective Items

If you receive a damaged, defective, or incorrect accessory item:

Report the issue within 48 hours of delivery

Provide photo or video evidence of the damage

We will arrange a replacement or full refund at no additional cost

5. Refund Processing Time

Refunds are typically processed within 3–7 business days of item return and inspection

Refunds will be issued using the original payment method

Bank processing time may vary depending on your provider

6. Contact Us

For all return and refund inquiries, please contact:

Email:

myraveplay@gmail.com

Support@akkenergy.ng

Phone:

+2349055557619